Otaku Pop Mall ships all orders directly from our warehouse in Japan.
We offer DHL, UPS Express and Japan Post: ePacket Light for fast and reliable delivery.

Notes for Japan Post: ePacket Light:

1. Loss or damage is not covered by this shipping method.
2. For countries eligible for Japan Post: ePacket Light, please see the “Shipping Countries” section below.

While we offer delivery to over 200 countries worldwide, the countries listed below enjoy multiple shipping options — DHL, UPS, and Japan Post's ePacket Light — each at different rates.

North America

United States, Canada, Mexico

Asia

Cambodia, China, Hong Kong SAR, Macau SAR, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

Europe

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Oceania

Australia, New Zealand, Samoa

South America

Brazil

Middle East

Israel, Türkiye

We offer delivery to over 200 countries worldwide. For destinations not listed above, DHL and UPS shipping options are still available.

Please refer to the checkout page for the full list of available countries and their respective rates.

• *Free shipping is available on orders of US$200 or more.
• For orders below US$200, shipping fees apply and vary depending on the destination country, weight, and size of the package.
• Orders might be split into different packages depending on weight and volume to maintain free shipping.

• Please note that your order may be subject to tariffs, duties, and value-added tax (VAT) when it arrives in your country. These fees are not included in the product prices and are imposed by your local government.
• We are not responsible for any extra charges incurred, as we do not control import taxes.

• While we strive to meet delivery times, delays can occur due to package handling by your chosen carrier (DHL, UPS, or Japan Post), inclement weather, or customs checks. Unfortunately, we cannot offer refunds for shipping if your order is delayed.
• If your package is stopped by DHL, UPS, or Japan Post for any reason, they will contact you directly upon entry to your country.

If your package is stopped by DHL, UPS, or Japan Post and remains unclaimed for 30 days after arrival, it may be discarded. Unfortunately, we will not issue a refund in such cases.