Shopping Guide

Otaku Pop Mall ships all orders directly from our warehouse in Japan. We primarily use DHL Express for fast and reliable delivery.

• Please note that your order may be subject to tariffs, duties, and value-added tax (VAT) when it arrives in your country. These fees are not included in the product prices and are imposed by your local government.
• We are not responsible for any extra charges incurred, as we do not control import taxes.

Orders shipped through DHL Express typically arrive in approximately 3-5 business days.

• While we strive to meet delivery times, delays can occur due to DHL package handling, inclement weather, or customs checks. Unfortunately, we cannot offer refunds for shipping if your order is delayed.
• If your package is stopped by DHL for any reason, they will reach out to you directly upon entry to your country.

If your package is stopped by DHL and not claimed within 30 days of arrival, it may be discarded, and we will not issue a refund.

• *Free shipping is available on orders of US$200 or more.
• For orders below US$200, shipping fees apply and vary depending on the destination country, weight, and size of the package.
• Orders might be split into different packages depending on weight and volume to maintain free shipping.

*Free shipping for orders over $200 is available only to certain countries.
See the list of eligible countries below.

Asia / Oceania:

South Korea, Taiwan, Hong Kong SAR, China, Macau SAR, Vietnam, Indonesia, the Philippines, Brunei, Malaysia, Singapore, Thailand, Australia, New Zealand, India, Cambodia, Bangladesh, Bhutan, Myanmar (Burma), Laos, Papua New Guinea, Fiji

Europe / Middle East:

Czechia, Andorra, Finland, France, Germany, Greece, Vatican City, Italy, Malta, Monaco, Portugal, Romania, San Marino, Ireland, Spain, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Slovakia, Slovenia, Sweden, Switzerland, Türkiye, United Kingdom

North America:

United States, Canada, Mexico

Customer Support:

For any inquiries or assistance, feel free to reach out to our customer support at info@otakupopmall.com.

At Otaku Pop Mall, we take pride in offering a carefully curated selection of one-of-a-kind items. Due to the unique nature and limited availability of these products, certain items are the last available of their kind and cannot be exchanged.

We understand, however, that issues may arise. Returns are reviewed on a case-by-case basis in situations such as major listing discrepancies or significant damage during transit. Please note that returns cannot be accepted for improper fit, as all measurements and descriptions are detailed in each listing.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it promptly. Please note that any issues reported later than 48 hours after receipt of your order will not be accepted.

For accepted returns requesting a refund to the original payment method, a restocking fee of up to 20% may apply. Please note that shipping costs are non-refundable. Additionally, for returns on orders that originally shipped for free, the original shipping cost and/or return shipping fees may be deducted from the refund.

If you opt for store credit instead, no restocking fee will apply. You will receive a digital credit for the full amount, minus any applicable shipping costs as outlined above.

In either case, items approved for return must be received by Otaku Pop Mall within 14 days of the return agreement.

Once an order is placed, we are unable to cancel it. Please be aware that payment and credit card processors retain processing fees immediately upon payment, regardless of how quickly an order is canceled or whether it has shipped.

We encourage you to reach out with any questions before completing your purchase. Our team is available via email or chat, and we typically respond very quickly!

If you have any questions or inquiries about the details, condition, or general information regarding a specific product, please email us at info@otakupopmall.com.

When you purchase something from Otaku Pop Mall, as part of the buying and selling process, we collect personal information such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s Internet Protocol (IP) address to help us learn about your browser and operating system.

If you opt in, we may also send you emails about our store, new products, and other updates.

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume your consent for us to collect and use the information solely for that specific purpose. If we request personal information for a secondary reason, such as marketing, we will ask for your expressed consent or provide you with an opportunity to decline.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you, as well as to collect, use, or disclose your information, at any time by emailing us at info@otakupopmall.com.

We may disclose your personal information if required by law or if you violate our Terms of Service.

Our store is hosted on Shopify Inc., providing us with an e-commerce platform to sell our products and services. Your data is stored through Shopify’s data storage, databases, and the general Shopify application, securely protected behind a firewall.

Payment:

If you select a direct payment gateway, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase, after which it is deleted.

All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover.

For further details, please review Shopify’s Terms of Service and Privacy Statement.

Third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide. However, some third-party providers, such as payment gateways, have their own privacy policies, which we recommend you review to understand how your information is handled.

If you are located outside the jurisdiction of the third-party provider, your information may be subject to the laws of that jurisdiction.

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not misused, accessed, disclosed, or destroyed inappropriately. Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission or storage is 100% secure, we follow all PCI-DSS requirements and apply additional industry standards.

Here is a list of cookies we use so that you can decide whether to opt-out:

• _session_id, unique token, sessional: Allows Shopify to store information about your session.
• _shopify_visit, persistent for 30 minutes: Used to track the number of visits.
• _shopify_uniq, expires midnight: Counts visits by a single customer.
• cart, persistent for 2 weeks: Stores cart contents.
• _secure_session_id, sessional: Unique token for the session.
• storefront_digest, indefinite: Determines if the visitor has access to a password-protected shop.

Our store may also use Google Analytics to help us understand visitor behavior.

By using this site, you confirm that you are at least the age of majority in your state or province of residence or that you have given us consent to allow any of your minor dependents to use the site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Any changes will take effect immediately upon posting. If material changes are made, we will notify you here to keep you informed about what information we collect and how we use it.

If Otaku Pop Mall is acquired or merged with another company, your information may be transferred to the new owners.

If you would like to access, correct, amend, or delete any personal information we have about you, or if you have any questions, contact our Privacy Compliance Officer at info@otakupopmall.com.

This website is operated by Otaku Pop Mall. Throughout the site, the terms “we,” “us,” and “our” refer to Otaku Pop Mall. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools ""as is"" and ""as available"" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Otaku Pop Mall, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Otaku Pop Mall and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Japan.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at info@otakupopmall.com.